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ITIL® V3 Service Offerings and Agreements

36 900 Kč44 649 Kč s DPH36 900 Kč44 649 Kč s DPH36 900 Kč44 649 Kč s DPH

ITIL® V3 Service Offerings and Agreements

1. - 5. 10. 2018
26. - 30. 11. 2018
Bratislava
Praha 4
Pro všechny
Vzdělávací centrum EDU Trainings

Tento kurz pořádá Vzdělávací centrum EDU Trainings

ITIL® Intermediate Service Offerings and Agreements (SOA) is one of the ITIL® Service Capability modules. It focuses on the practical application of SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.

SOA has been designed to help organisations and professionals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organisations and projects. It also provides guidance on how service offerings can be developed to support the needs of both the business and the user.

This course explains the terminology, processes, roles, functions and activities relating to the Service Design phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL). It is one of four “Service Capability” Modules, which are role-based. They offer participants a balanced knowledge of ITIL best practices. The Service Capability series will be of interest to participants who wish to be certified to a deep-level of understanding of ITIL V3 with the primary focus on the process activities and execution throughout the Service Lifecycle.

The SOA certification can only be taken following an accredited training course.

Price of exam is not included in the price of the course. Exam is organized at 5th day of the course.

Předpokládané znalosti

  • Demonstrate between 2 and 4 years of professional experience in the ITSM market place.
  • Hold one or more of the following certificates:
    • ITIL® V3 Foundation Certificate in IT Service Management
    • ITIL® V2 - V3 Foundation Bridge Certificate
  • It is assumed that participants will have read the five ITIL Service Management Practices core lifecycle publications.
  • Examination candidates should be aware that at least 12 hours of personal study are required.

The Operational Support and Analysis qualification would be suitable for IT professionals, such as Configuration Managers, Availability Managers, System Software, Applications Support, IT Operations Managers, Network Control and Operation, Database Administrators, Problem Manager, Network Support. It is also relevant to individuals involved in the OSA processes and functions and need a deep understanding of how these can contribute to enhance the quality of IT service support within an organisation. Operational staff involved in the activities of the following processes and/or functions: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management

Obsah

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice.
  • Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum.
  • Service Portfolio Management which provides documentation for services and prospective services in business terms.
  • Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint.
  • Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place.
  • Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented.
  • Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management.
  • Financial Management which includes ensuring understanding of the service value and the management of all financial considerations.
  • Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs.
  • Operational activities of processes covered in other lifecycle phases such as Incident and Change Management.
  • Common Service Operation activities related to Service Offerings and Agreement.
  • Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement.
  • Service Offerings and Agreement roles and responsibilities.
  • Technology and Implementation Considerations.
  • Challenges, Critical Success Factors and risks.
  • CSI as a consequence of effective Service Offerings and Agreement.
  • Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Service Offerings and Agreement” examination from PeopleCert. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme. Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL Intermediate Certificate V3

The following certifications are not included in the price of training session.

 TermínJazykMístoCena
1. - 5. 10. 2018
Po, Pá
SlovenštinaBratislava 36 900 Kč44 649 Kč s DPH
26. - 30. 11. 2018
Po, Pá
AngličtinaPraha 36 900 Kč44 649 Kč s DPH
3. - 7. 12. 2018
Po, Pá
ČeštinaPraha 36 900 Kč44 649 Kč s DPH

1. - 5. 10. 2018

hod.

Bratislava,

36 900 Kč
44 649 Kč s DPH

26. - 30. 11. 2018

hod.

Praha,

36 900 Kč
44 649 Kč s DPH

3. - 7. 12. 2018

hod.

Praha,

36 900 Kč
44 649 Kč s DPH

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ITIL® V3 Service Offerings and Agreements
Vzdělávací centrum HPE SK
Bratislava
36900

ITIL® Intermediate Service Offerings and Agreements (SOA) is one of the ITIL® Service Capability modules. It focuses on the practical application of SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.

SOA has been designed to help organisations and professionals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organisations and projects. It also provides guidance on how service offerings can be developed to support the needs of both the business and the user.

This course explains the terminology, processes, roles, functions and activities relating to the Service Design phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL). It is one of four “Service Capability” Modules, which are role-based. They offer participants a balanced knowledge of ITIL best practices. The Service Capability series will be of interest to participants who wish to be certified to a deep-level of understanding of ITIL V3 with the primary focus on the process activities and execution throughout the Service Lifecycle.

The SOA certification can only be taken following an accredited training course.

Price of exam is not included in the price of the course. Exam is organized at 5th day of the course.

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