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ITIL® V3 Service Design

27 060 Kč32 743 Kč s DPH27 060 Kč32 743 Kč s DPH27 060 Kč32 743 Kč s DPH

ITIL® V3 Service Design

20. - 22. 8. 2018
3. - 5. 12. 2018
Praha
Bratislava
Pro všechny
Vzdělávací centrum EDU Trainings

Tento kurz pořádá Vzdělávací centrum EDU Trainings

ITIL® Intermediate Service Design (SD) is one of five ITIL® Service Lifecycle modules. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that enables you to design services that meet the needs of the organisation or programme.

The design process is vital to the continued improvement and development of services within the IT lifecycle. This module will give you access to the techniques required to develop, manage and integrate service design into the IT Service management process.

It also introduces the purpose, principles and processes of service design and teaches you how to organize and implement this as part of overall service management, as well as providing guidance on technology-related activities and considerations. In addition, this module demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

This course offers training towards a free-standing Service Design qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Design and is based upon the ITIL V3 core book of the same name.

The Service Design certification can only be taken following an accredited training course.

Price of exam is not included in the price of the course

Předpokládané znalosti

Existing holder of the ITIL V3 Foundation Certificate, or an earlier Foundation qualification and an ITIL V3 Foundation Bridge Certificate

ITIL® Intermediate Service Transition is suitable for IT professionals in positions such as Release Manager, IT Change Manager, IT Configuration Manager, IT Project Support, IT Project Manager, IT Programme Manager.

The target group of the ITIL® Expert Qualification: Service Transition Certificate is:

  • Individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved.
  • Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the six prerequisite modules.
  • Individuals seeking progress towards the ITIL® Advanced Level Certification for which the ITIL® Expert is a prerequisite.

Obsah

Upon successful completion of this course participants will:

  • Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Design processes and activities.
  • Be able to understand the important interfaces between Service Design and the other stages within the ITIL Service Lifecycle.
  • Be prepared to sit the formal ITIL Service Design examination.
  • Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL Intermediate Certificate V3

The following certifications are not included in the price of training session.

 TermínJazykMístoCena
 20. - 22. 8. 2018
Po, Út, St
AngličtinaPraha 27 060 Kč32 743 Kč s DPH
7. - 9. 11. 2018
St, Čt, Pá
ČeštinaPraha 27 060 Kč32 743 Kč s DPH
3. - 5. 12. 2018
Po, Út, St
SlovenštinaBratislava 27 060 Kč32 743 Kč s DPH

hod.

Praha,

27 060 Kč
32 743 Kč s DPH

7. - 9. 11. 2018

hod.

Praha,

27 060 Kč
32 743 Kč s DPH

3. - 5. 12. 2018

hod.

Bratislava,

27 060 Kč
32 743 Kč s DPH

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1,21 průměrná známka
kvality kurzů

6 117 spokojených účastníků
každý rok

1 432 tréninkových dnů
a kurzů ročně

16 úspěšných let
na trhu

ITIL® V3 Service Design
Vzdělávací centrum HPE
Praha14000
27060

ITIL® Intermediate Service Design (SD) is one of five ITIL® Service Lifecycle modules. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that enables you to design services that meet the needs of the organisation or programme.

The design process is vital to the continued improvement and development of services within the IT lifecycle. This module will give you access to the techniques required to develop, manage and integrate service design into the IT Service management process.

It also introduces the purpose, principles and processes of service design and teaches you how to organize and implement this as part of overall service management, as well as providing guidance on technology-related activities and considerations. In addition, this module demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

This course offers training towards a free-standing Service Design qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Design and is based upon the ITIL V3 core book of the same name.

The Service Design certification can only be taken following an accredited training course.

Price of exam is not included in the price of the course

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