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ITIL® V3 Continual Service Improvement

27 060 Kč32 743 Kč s DPH27 060 Kč32 743 Kč s DPH

ITIL® V3 Continual Service Improvement

3. - 5. 10. 2018
10. - 12. 12. 2018
Bratislava
Praha 4
Pro všechny
Vzdělávací centrum EDU Trainings

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Continual Service Improvement (CSI) is one of five ITIL® Service Lifecycle modules.

It focuses on how organisations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. This module concentrates on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, without going into detail about specific processes.

CSI also includes guidance on the tools and technology that can be used to support related activities and how to evaluate risks and critical success factors.

CSI offers best practice that helps businesses and projects continue to meet and adapt to the changing needs of end users, whilst at the same time improving efficiencies and returns on investment for organisations.

Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.

The CSI certification can only be taken following an accredited training course.

Price of exam is not included in the price of the course.

Předpokládané znalosti

  • Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
  • Demonstrate 2 to 4 years of professional experience in the ITSM market place

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement
  • Examination candidates should be aware that at least 21 hours or personal study are required.

Obsah

Following the completion of this course, the candidate will know:

  • The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective
  • How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes
  • The sub-processes, activities, methods and functions used in each of the ITIL Continual Service Improvement processes
  • The roles and responsibilities within ITIL Continual Service Improvement and the activities and functions to achieve Service Improvement excellence
  • Technology and implementation considerations surrounding ITIL Continual Service Improvement
  • Challenges, Critical Success Factors and Risks associated to ITIL Continual Service Improvement
  • Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Continual Service Improvement” examination from PeopleCert. This certificate is worth 3 credits in the ITIL Version 3 Qualification Scheme. Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass. Exam can be taken with PeopleCert

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL Intermediate Certificate V3

The following certifications are not included in the price of training session.

 TermínJazykMístoCena
3. - 5. 10. 2018
St, Čt, Pá
SlovenštinaBratislava 27 060 Kč32 743 Kč s DPH
10. - 12. 12. 2018
Po, Út, St
AngličtinaPraha 27 060 Kč32 743 Kč s DPH

3. - 5. 10. 2018

hod.

Bratislava,

27 060 Kč
32 743 Kč s DPH

10. - 12. 12. 2018

hod.

Praha,

27 060 Kč
32 743 Kč s DPH

Proč se rozvíjet s top vision?

1,21 průměrná známka
kvality kurzů

6 117 spokojených účastníků
každý rok

1 432 tréninkových dnů
a kurzů ročně

16 úspěšných let
na trhu

ITIL® V3 Continual Service Improvement
Vzdělávací centrum HPE SK
Bratislava
27060

Continual Service Improvement (CSI) is one of five ITIL® Service Lifecycle modules.

It focuses on how organisations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. This module concentrates on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, without going into detail about specific processes.

CSI also includes guidance on the tools and technology that can be used to support related activities and how to evaluate risks and critical success factors.

CSI offers best practice that helps businesses and projects continue to meet and adapt to the changing needs of end users, whilst at the same time improving efficiencies and returns on investment for organisations.

Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.

The CSI certification can only be taken following an accredited training course.

Price of exam is not included in the price of the course.

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